# REFUND & CANCELLATION POLICY
**Flexy Car Rental LLC**
Address: 33 Garden Ave, Woodland Park, New Jersey 07424
Email: info@flexycarrental.com
Last Updated: November 2025

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## 1. Overview
This Refund & Cancellation Policy governs all rentals made through Flexy Car Rental LLC (“Company”, “we”, “us”). By completing a reservation or making a payment, you (“Customer”, “Renter”) agree to this policy.

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## 2. Refund Eligibility & Cancellation Terms

### 2.1 Free Cancellation — 48 Hours Before Pickup
If you cancel your reservation at least **48 hours before the scheduled pickup time**, you are eligible for a **full refund** of the rental fee.

### 2.2 Late Cancellation — Within 48 Hours
Cancellations made within **48 hours of pickup** may result in a **partial refund or no refund**, depending on vehicle preparation or allocation and operational costs. The exact refund amount will be communicated by Flexy Car Rental.

### 2.3 Same-Day Cancellation / No-Show
Cancellations made on the **same day as pickup** or failure to show up at the scheduled pickup time without prior contact are considered *no-show*.
In such cases, **no refund will be issued** and the reservation will be cancelled.

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## 3. Refunds After Pickup
Once the vehicle has been picked up, the **rental fee becomes non-refundable**. Early returns do **not** qualify for partial refunds.

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## 4. Security Deposit** (If applicable)**
A refundable security deposit may be required based on rental class, duration, and vehicle condition.
– Deposit is refunded after vehicle return and inspection.
– Refund timing: **3–10 business days**, depending on Stripe processing and bank transfer.
– Deductions may apply for damage, cleaning fees, missing fuel, additional mileage, traffic violations, towing or impound fees — if applicable. In such cases, a **detailed receipt** will be provided.

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## 5. Reservation Changes / Rescheduling
Requests for reservation date/time changes are subject to **vehicle availability**.
If rescheduling is not possible, the cancellation policy applies.

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## 6. Verification & Eligibility Failure
If the customer fails to pass required identity, driver’s license, or insurance verification before pickup:
– If verification fails **48 hours or more before pickup** → full refund of rental fee and deposit.
– If verification fails within 48 hours of pickup → partial refund or no refund, depending on costs incurred.

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## 7. Weather, Emergency & Force-Major Situations
Refunds are **not guaranteed** due to weather, travel delays, or third-party issues.
However, Flexy Car Rental will assist with **rescheduling** when possible.

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## 8. Chargebacks & Disputes
Before initiating a chargeback, customers must contact us at **info@flexycarrental.com**.
We commit to respond within **24–48 hours** to resolve payment issues directly. Unauthorized disputes may lead to account restrictions.

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## 9. Payment Processor & Fees
All rentals, deposits, and refundable charges are processed securely through **Stripe**.
Refunds are sent to the original payment method.
Please note: **original Stripe processing fees are non-refundable** — refund amounts cover only the charged amount.

Refund processing by Stripe and the bank may take **3–10 business days**.

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## 10. Contact for Refund or Cancellation Requests
Flexy Car Rental LLC
📍 33 Garden Ave, Woodland Park, NJ 07424
📧 info@flexycarrental.com

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Thank you for choosing Flexy Car Rental. We appreciate your trust and work to ensure your rental experience is transparent, safe, and reliable.